FAQs

If your order hasn’t been dispatched, contact us as soon as possible and we’ll let you know what we can do. Once processed or dispatched, it may not be possible to change or cancel it.

UK orders are sent via Royal Mail tracked services. We offer 48-hour delivery (£4.95) and 24-hour delivery (£7.95), with free UK delivery on orders over £50. Delivery times are estimates. International costs vary and import tax or customs charges may apply.

Once dispatched, you’ll receive tracking details by email. If something doesn’t look right, let us know and we’ll investigate.

Yes. We offer local pick-up from our Wargrave office. Select pick-up at checkout and wait for the collection email. Collection is available weekdays from 9am–2pm.

We accept returns within 14 days for unopened and unused products. We refund the product cost but cannot refund original or return postage. We cannot accept returns for Skin Wash or Nasal Sprays. Faulty items or errors are our responsibility. Email info@active-silver.co.uk for a returns link, or post to Silver Health Limited, Unit 10B, Sheeplands Farm, Wargrave Road, Wargrave, RG10 8DL. Customer services: 07914 694549.

Use the forgot-password link and check your junk folder. Password links can expire, so request a new one or contact us.

Enter your code in the coupon box at checkout. Codes cannot be used with subscriptions or other offers and may have a minimum basket value.

Usage depends on the product and what you’re using it for. Follow the product-specific guidance and contact us if you’re unsure.

There’s no need to dilute it for topical use. It can be applied directly to skin, ears and eyes. If considering ingestion, seek medical advice. Avoid mixing it with tap water as chlorine can oxidise the silver.

Colloidal silver is sold as a cosmetic product in the UK and EU, not as a food supplement or medicine, so we’re unable to give dosage instructions. If considering ingestion, seek medical advice.

They are suitable for all skin types, including sensitive skin and skin prone to eczema, psoriasis, dermatitis, rosacea or acne. Check the ingredients and carry out a patch test first if you have concerns.

Yes. Our products contain no additives, parabens, sulphates, alcohol, fillers or artificial preservatives.

Our products are handmade in small batches at our headquarters in Berkshire, England.

Keep them cool, dark and out of reach of children, away from direct sunlight. You can refrigerate them for longer shelf life except lip balm. Do not freeze them or leave them in hot cars or on windowsills.

Best Before End dates are printed on the bottom of each product. You can still use products after this date; it is a guideline showing when the product is at its optimum.

If concerned, speak to a healthcare practitioner. Colloidal silver may affect absorption of thyroid medication, so do not ingest it if you take thyroid medication without medical advice. If concerned about silver or gold intolerance, carry out a patch test and stop use if irritation persists.

Topical skincare is generally considered safe, but speak to a healthcare professional if pregnant or unsure. For children, start with a small amount. Speak to your doctor before considering ingestion, especially with thyroid medication.

Yes. The dedicated Pet Care range is commonly used for skin, ears and eyes. If a pet accidentally licks a small amount there is no need to panic, but consult a vet if a large amount is ingested.

Where possible, we use recycled, recyclable and biodegradable materials. Most products use glass or PET plastic, which can be recycled or reused.

We use Miron glass for almost all jars except the 12ml pots. It helps protect light-sensitive products, extend shelf life and can be recycled with brown glass.

All products and ingredients are vegan-friendly and never tested on animals. Active Silver is PETA certified as a Vegan and Cruelty-Free brand.

Our products are handmade in Berkshire. They are independently safety assessed, lab tested and compliant with applicable UK and EU cosmetic regulations, and we are registered on the GB Cosmetics Notification Portal.

Prices and applicable taxes are displayed at checkout based on your location and relevant tax rules.

Please see our customer review page and individual product pages for customer feedback. Active Silver is a family business with over 30 years’ experience producing colloidal-silver-based products.

For more information, explore our educational content and product information about colloidal silver.