UK orders
Standard delivery is sent by Royal Mail 48-hour tracked service, costs £4.95, however, it’s FREE for orders over £40.
Express delivery is sent by Royal Mail 24-hour tracked service. Order before 12 midday for next day delivery, costs £7.95.

International orders are sent via Royal Mail tracked or by Courier. Europe delivery ranges from £14. Rest of World delivery is £30.
Please be aware that you might have to pay an import tax or customs charge. This is unique to your country, and you may need to pay this upon collection, so please check this out before ordering.

We have a 14-day returns policy.

If the product has not been used or opened, we will refund the cost of the product but we are unable to refund the initial postage or the return postage.

However, we will pay the cost of the return if the products are faulty, or we have made an error.

Post back to us at: Silver Health Limited Unit, 10B Sheeplands Farm, Wargrave Road, Wargrave, RG10 8DL within 14 days of purchase. Feel free to let us know by emailing us info@active-silver.co.ukor calling us on 07914 694549.

Please do contact us if there is any other reason you are not satisfied with the product.

For more details about our refund policy, click here https://active-silver.co.uk/pages/refund-policy

Yes, if you are local and want to collect your order from us, please use FREEPP22 at checkout.
Please contact us at info@active-silver.co.uk to arrange your collection to make sure we have it ready for you. Collection times are typically 9:15-2:45 pm on weekdays.

Please note that orders with this code won’t be posted out and will remain in our office for collection for 2 weeks.

Yes, all the prices on the website are inclusive of VAT. If you are in a VAT-exempt region please email info@active-silver.co.ukwith your order number and we will refund the VAT. On the website, VAT is often described as TAX because it’s a global site, but it means the same thing.

Yes. By subscribing to our service, you save 10% on every reorder.

Pause, cancel or change the frequency of your subscription at any time. Our subscriptions work around you, and are an easy way to stock up on your favourites.

Just follow the link in your initial subscription confirmation email, then you can log into your account on our website and under the log in, select ‘manage subscriptions’.

Your subscription will automatically renew on a recurring basis, at which
time your chosen payment method will be charged automatically for the
subscription products, including applicable shipping and handling fees, until
you cancel your membership. You will have to confirm that you accept our Terms
of Service when you sign up.

Please contact us here if you have any questions about your
subscription.

We work in partnership with Switch2Zero, to offset the carbon footprint of our business and help create a greener future, by planting tree saplings with every customer transaction.

They only have access to customer emails in order to send the automated notification email that will verify ‘your purchase = plant a tree’. 

They are not able to store our customer's email addresses, or use the data other than for the initial confirmation email. Our privacy policy is pretty standard, as for most websites, which you can find here - https://active-silver.co.uk/pages/privacy-policy

Switch2Zero is the only partner we work with who send notification emails, so please rest assured that your customer data won't be shared. 

We pride ourselves on the quality of our products, the pure and natural ingredients we use, and the love and care with which they are made.

Our products are handmade in small batches, using traditional methods, so we know exactly what ingredients are included and where they come from. We choose ingredients for their powerful natural benefits and ensure they are sustainable and ethical.

Products are always made fresh so nothing stays on the shelf here for more than 3-4 days before it is sent to the customer.

Due to Colloidal Silver’s powerful antibacterial, antiviral and antifungal properties, it's the key ingredient in our topical products. This means we don’t have to use any nasty artificial preservatives or parabens to kill the bacteria, so you can rest assured our products are as natural and safe as they can be. However, it does mean that sometimes our best before dates are shorter than some high street brands.

Our products work!! Check out our customer review page and each of our product pages for hundreds and hundreds of great reviews.

Active Silver is a family business, passionate about producing the highest quality and purest Colloidal Silver-based products. Our products and technologies are considered to be the best in the UK. We have over 25 years of experience and are constantly innovating and improving our Colloidal Silver techniques and are continually increasing our product range.

All our ingredients and products are vegan-friendly and not tested on animals. See our declaration here. 

Active Silver is also PETA certified as a Vegan and Cruelty-Free brand.

We recommend you store Active Silver in a cool, dark place and out of reach of children.

Refrigeration is preferable to prolong shelf life (except for the lip balm), but freezing is not recommended. The products should not be exposed to direct sunlight.

Exposing the product to high temperatures for short periods (under 125 Fahrenheit) won’t affect the quality of the product, however storing any of our product in the car or on a window sill during summer is not advisable.

Best Before End dates are printed on the bottom of each product. You can still use the products after this date, it’s just a guideline to let you know when the product is at its optimum.

c. 24 months: Colloidal Silver

c.12 months: Colloidal Gold, Ear Drops, Eye Drops, Nasal Spray, Magic Gel Spray,
Skin Cleanse, Skin Wash, Serum, Hand Cream, Body Butter, Foot Cream

c. 9 months: Glow, Magic Gel, Lip Balm

c. 5 months: Hit the Spot

Best before dates are a guideline and can vary depending on storage conditions, particularly temperature and exposure to light. Therefore, best before end dates are considered as subjective; the BBE date given is based on the best of our knowledge and experience of the material when stored under recommended conditions in original unopened
containers.

All products are handmade in small batches each week, this ensures products have maximum BBE dates when sent out.  Due to the natural ingredients in our products, there may be a slight batch to batch variation in the colour, odour, or consistency. However, we ensure that this does not affect the quality and efficiency of the products in any way.

All products are independently lab-tested, safety assessed and fully compliant with EU cosmetic regulation 1223/2009.

We are registered on the GB Cosmetics Notification Portal (OPSS).

Colloidal silver is authorised for sale as a cosmetic product in the EU and UK, as long as the above regulation and testing is adhered to. Colloidal Silver is not permitted to be sold as a food supplement or medicine. 

There is no regulation regarding the manufacturing processes for Colloidal Silver, and sadly there are some companies (or manufacturing kits) that have tarnished the reputation of this industry by trying to cut corners. Therefore some health organisations, to protect consumers, have ruled that the product is both ineffective and potentially dangerous, which is why there is so much conflicting information out there.

•    Aloe Vera Info https://active-silver.co.uk/pages/aloe-vera-gel-info

•    Water Info https://active-silver.co.uk/pages/certified-water

We would advise you to seek advice from your doctor or healthcare provide if you are looking to ingest Colloidal Silver. 

Colloidal Silver skin care products should not interfere with any medications but please do check with your doctor if you have any concerns.

Thyroid medication: Colloidal Silver, in some cases, can affect absorption of thyroid medication so we would advise you to not ingest Colloidal Silver if on thyroid medication. 

Assuming the right concentration has been taken, and you are using a good quality colloidal silver made of nano-sized particles, the Colloidal Silver will be rapidly absorbed and dispersed through the body and/or into the upper gastrointestinal tract first, leaving very little or none to interact with the beneficial ‘good’ bacteria in our gut.

Most people have not reported that their good bacteria changed, and anecdotal evidence is that colloidal silver does not kill good bacteria. However, as there’s no definitive study it’s best to monitor your own experience and adjust accordingly.

Yes. Our Aloe Vera Gel is made from the inner part of the aloe leaf, as this possesses the majority of the leaf’s nutrients and is therefore safe to use. The poisonous part of true aloe is the white latex, not the gelatin held within the leaves. Fortunately, the vast majority of Aloe Vera products you would buy, have had any toxic latex removed during processing. For more information about our Aloe Vera Gel ingredients and how it’s made, click here..

Our products are very effective and are often a cheaper alternative than what you get from the Vet. The Ear and Eye drops are particularly popular, as is the Magic Gel and Skin Cleanse for wound care and skin irritations. Click here to see our Animal Care range.

Both our Animal Care range and our standard Health Care collection can be used on animals and humans.

The reason we have different packaging is because some customers like to differentiate between the two, knowing which product is being used by who.

We also have wholesalers who like to be able to market the animal care range for pet shops etc.

All products contain natural ingredients so they should be kind and gentle on your skin.

However if you have sensitive skin or allergies, please do make sure you check the ingredients before purchasing, and we would also recommend a patch test if you are at all worried by perhaps starting with our sample or 12ml sizes.

If your skin reacts to the products, allow some time for your skin to adapt to using them. Any questions, please contact us.

Two of our products contain Sweet Almond Oil – Foot Cream and Body Butter. Our laboratory equipment is thoroughly cleaned after making each product, so even though it’s highly unlikely, we cannot guarantee there won’t be any cross-contamination.

Almonds are one of the most common tree nut allergens. If you experience anaphylaxis, you should contact emergency services and administer epinephrine if possible. To prevent a reaction, avoid all tree nuts and tree nut products, and keep an epinephrine injection device with you at all times. 

For information about our Colloidal Silver, please click here.

Where we can, we use recycled, recyclable, and biodegradable materials. We are constantly striving to be more environmentally friendly.  

Glass - we use glass bottles and glass jars for most of our products - they look beautiful, and they are easily recycled too. We use ‘Miron’ glass for almost all of our jars (except the 12ml pots). Miron glass improves product shelf life and therefore preserves its effectiveness. It has a unique ability to protect its contents from sunlight as it filters out harmful visible light and only lets UV, violet and infrared light enter. As silver is a light-sensitive substance, this is fundamental to maintaining the quality of our products. The Miron glass can also be recycled (with brown glass), or you can reuse the jars for your own purposes.

Plastic – we use PET/PP plastic containers for 12ml mini pots, nasal sprays, ear and eye drops, and 100ml pumps which are safe and can be recycled.

These are all BPA free, PET plastic which is safe and can be recycled, as well as being lightweight, so good for travel.

PET plastic is widely accepted by health authorities as a safe plastic. It is approved as safe for food and beverage contact by FDA and similar regulatory agencies throughout the world.  Similar to glass, it is hygienic and generally resistant to attack by bacteria and other microorganisms. BPA free means there are no chemical phthalates or bisphenol A (BPA). 

Envelopes and postal packaging – we use recycled, recyclable and biodegradable materials where possible. We do our best to use eco-friendly alternatives, yet when sending out glass items, we do have to ensure protection against breakages.

Yes. We make all our products at our HQ in Berkshire, England. We also fill all our products into bottles and jars here, and then they are packaged and posted out directly to our lovely customers. This gives us full control over the processes and quality of our end products.

Being UK-based also means we adhere to UK/ European cosmetic standards. Our products are fully compliant with EU Cosmetic Regulation 1233/2009 and we are registered on the GB Cosmetics Notification Portal (OPSS)