Loyalty Club FAQs
Everything you've ever wanted to know about our Loyalty Club!
Click or tap a question to reveal the answer.
Does it cost anything to join?
No. It’s free to join, with points, free products and discounts available as you move through the tiers.
How do I join?
Visit our Loyalty Club page, click Join Now and follow the instructions.
How do I earn and check points?
Earn points through activities such as orders, reviews and social media. Sign in on the Loyalty Club page or through your account to view your balance.
How do I redeem points?
Sign in, view your balance and use the redeem points button. Only one reward can be used per order: either money off or a free product.
Do points expire?
Points expire one year after they are earned.
What are the tiers?
You start in Blue, move to Silver after earning 200 points and to Gold after earning 400 points. Your tier is based on total points earned, not your current balance.
How do I maintain my tier?
To maintain Silver, earn 200 points in the following 12 months. To maintain Gold, earn 400 points. Otherwise, your tier may drop.
Are there minimum spends?
Free-product rewards require another product in your basket. The £5 reward has no minimum spend; £10 requires a £35 minimum spend; £20 requires a £45 minimum spend.
Why do I have points after just joining?
Existing points collected from orders since the Loyalty Club launched may already have been added to your account.
Do I receive points when redeeming a money-off voucher?
Yes. Points are earned after the voucher has been applied.
What if I’m unsure how to redeem points?
Email us and we’ll guide you through it.