Subscriptions FAQs
Everything you've ever wanted to know about our Subscribe to Save service.
Click or tap a question to reveal the answer.
Can I subscribe and save?
Yes. You’ll save 10% on every reorder when you subscribe.
How often will products be sent?
Choose a delivery frequency from every 1 to 6 months.
How do I set up a subscription?
On a product page, select Subscribe to save, choose a frequency and add the product to your cart. The 10% saving is applied automatically.
How do I manage my subscription?
Sign in using the account icon at the top right, or use the link in your original subscription email. You can manage upcoming orders, delivery frequency and details.
Will I receive reminders?
We’ll email you 5 days before your order is processed. Changes can be made up until the day before your next order.
When will I be charged?
You’ll be charged at the selected interval based on the date of your original subscription order.
Can I cancel my subscription?
Yes. Pause, cancel or change the frequency through your account up until the day before your next order, or email info@active-silver.co.uk at least 48 hours before payment is due.
Is there anything else I should know?
Please review our Terms of Service before starting. Availability and delivery options are subject to checkout information.