Terms of Service

TERMS OF SERVICE – THIS INCLUDES TERMS AND CONDITIONS OF SALE & TERMS FOR USING OUR WEBSITES

TERMS & CONDITIONS OF SALE

1.    These terms

1.1    What these terms cover. These are the terms and conditions on which we supply products to you.

1.2    Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms please contact us to discuss.

2.    Information about us and how to contact us

2.1    Who we are. We are Silver Health Limited (trading as Active Silver) a company registered in England and Wales. Our company registration number is 09756623 and our registered office is at Carrington Cottage, Wokingham Road, Hurst, Berkshire, RG10 0RU.

2.2    How to contact us. You can contact us by telephoning our customer service team at 07914 694549 or by writing to us at info@active-silver.co.uk

2.3    How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

2.4    "Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.

3.    Our contract with you

3.1    How we will accept your order. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.

3.2    If we cannot accept your order. If we are unable to accept your order, we will inform you of this in writing and will refund you as soon as possible if you have been charged for the product. This might be because the product is out of stock, because of unexpected limits on our resources for which we could not reasonably plan, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.

3.3    Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

4.    Our products

The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images. (For example, graphics, colour or pot size may vary from the images). The packaging of the product can vary from that shown in images on our website.

5.    Your rights to make changes

If you wish to make a change to the product you have ordered please contact us as soon as possible. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see clause 8 - Your rights to end the contract).

6.    Our rights to make changes

6.1    Minor changes to the products. We may change the product:
(a)    to reflect changes in relevant laws and regulatory requirements; and
(b)    to implement minor technical adjustments and improvements.
These changes will not materially affect your use of the product.

6.2    More significant changes to the products and these terms. In addition, as we informed you in the description of the product on our website, we may make the following changes to these terms or the product (e.g. Changing, removing or adding ingredients), but if we do so we will notify you and you may then contact us to end the contract before the changes take effect and receive a refund for any products paid for but not received.

7.    Providing the products

7.1    Delivery costs. The costs of delivery will be as displayed to you on our website.

7.2    When we will provide the products. During the order process we will let you know when we will provide the products to you.

7.3    We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to replace the product or end the contract and receive a refund for any products you have paid for but not received.

7.4    If you are not at home when the product is delivered. If no one is available at your address to take delivery and the products cannot be posted through your letterbox, the delivery company will leave you a note informing you of how to rearrange delivery.

7.5    If you do not re-arrange delivery. If, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot, we will contact you for further instructions and may charge you any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and clause 10.3 will apply.

7.6    When you become responsible for the goods. A product which is goods will be your responsibility from the time we deliver the product to the address you gave us.

7.7    When you own goods. You own a product which is goods once we have received payment in full.

7.8    What will happen if you do not give required information to us. We may need certain information from you so that we can supply the products to you, for example, selected options (such as size of bottle or pot), delivery address and contact details. If so, this will have been stated in the description of the products on our website. If you do not give us this information, or if you give us incomplete or incorrect information, we may either end the contract (and clause 10.3 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time.

8.    Your rights to end the contract

8.1    You can always end your contract with us.  Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:

(a)    If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the product replaced or to get some or all of your money back), see clause 11;

(b)    If you want to end the contract because of something we have done or have told you we are going to do, see clause 8.2;

(c)    If you have just changed your mind about the product, see clause 8.3. You may be able to get a refund if you are within 14 days, but this may be subject to deductions and you may have to pay the costs of return of any goods;

(d)    In all other cases (if we are not at fault and there is no right to change your mind), see clause 8.6.

8.2    Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (a) to (e) below the contract will end immediately and we will refund you in full for any products which have not been provided and you may also be entitled to compensation. The reasons are:

(a)    we have told you about an upcoming change to the product or these terms which you do not agree to (see clause 6.2);

(b)    we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;

(c)    there is a risk that supply of the products may be significantly delayed because of events outside our control;

(d)    we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 30 days; or

(e)    you have a legal right to end the contract because of something we have done wrong.

8.3    Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most products bought online you have a legal right to change your mind within 14 days and receive a refund.  These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.

8.4    When you don't have the right to change your mind.  You do not have a right to change your mind in respect of for health protection or hygiene purposes, once these have been unsealed after you receive them. However, please contact us if, after opening a sealed product, you are not satisfied with the quality of the product.

8.5    How long do I have to change my mind? You have 14 days after the day you (or someone you nominate) receives the goods unless your goods are split into several deliveries over different days. You have until 14 days after the day you (or someone you nominate) receives the last delivery to change your mind about the goods.

8.6    Ending the contract where we are not at fault and there is no right to change your mind. Even if we are not at fault and you do not have a right to change your mind (see clause 8.1), you can still end the contract before it is completed, but you may have to pay us compensation. A contract for goods is completed when the product is delivered paid for. If you want to end a contract before it is completed where we are not at fault and you have not changed your mind, just contact us to let us know. The contract will end immediately and we will refund any sums paid by you for products not provided but we may deduct from that refund reasonable compensation for the net costs we will incur as a result of your ending the contract.

9.    How to end the contract with us (including if you have changed your mind)

9.1    Tell us you want to end the contract. To end the contract with us, please let us know by calling customer services on 07914 694 549 or emailing us at info@active-silver.co.uk Please provide your name, home address, details of the order and, where available, your phone number and email address.

9.2    Returning products after ending the contract. If you end the contract for any reason after products have been dispatched to you or you have received them, we may ask you to return them to us. You must post them back to us at: Silver Health Limited Carrington Cottage, Wokingham Road, Hurst, Berkshire, RG10 0RU. Please call customer services on 07914 694549 or email us at info@active-silver.co.uk for return details. If you are exercising your right to change your mind you must send off the goods within 14 days of telling us you wish to end the contract.

9.3    When we will pay the costs of return. We will pay the costs of return:

(a)    if the products are faulty or misdescribed;

(b)    if you are ending the contract because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong.

9.4    How we will refund you.  We will refund you the price you paid for the products including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.

9.5    Deductions from refunds if you are exercising your right to change your mind. If you are exercising your right to change your mind:

(a)    We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.

(b)    The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a product within 3-5 days at one cost but you choose to have the product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.

9.6    When your refund will be made. We will make any refunds due to you as soon as possible.  If you are exercising your right to change your mind then your refund will be made within 14 days or earlier if agreed with us.

10.    Our rights to end the contract

10.1    We may end the contract if you break it. We may end the contract for a product at any time by writing to you if:

(a)    you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products, for example, selected option (such as, size of bottle or pot), delivery address and contact details; and

(b)    you do not, within a reasonable time, allow us to deliver the products to you.

10.2    Incorrect email address. All emails to you will be forwarded to the email address you specify to us. It is important that you provide an accurate and valid email address so that we can accept your order. You must also advise us of any changes to your email address between submitting your order and delivery of the products.

10.3    You must compensate us if you break the contract. If we end the contract in the situations set out in clause 10.1 we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.

11.    If there is a problem with the product

11.1    How to tell us about problems. If you have any questions or complaints about the product, please contact us. You can telephone our customer service team at 07914 694 549 or write to us at info@active-silver.co.uk.

11.2    Summary of your legal rights. We are under a legal duty to supply products that are in conformity with this contract. See the box below for a summary of your key legal rights in relation to the product. Nothing in these terms will affect your legal rights.

11.3    Summary of your key legal rights

This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.
If your product is goods, the Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following:

a) Up to 30 days: if your goods are faulty, then you can get an immediate refund.

b) Up to six months: if your goods can't be repaired or replaced, then you're entitled to a full refund, in most cases.

c) Up to six years: if your goods do not last a reasonable length of time you may be entitled to some money back.

See also clause 8.3.

11.4    Your obligation to return rejected products. If you wish to exercise your legal rights to reject products you must post them back to us. We will pay the costs of postage. Please call customer services on 07914 694549 or email us at info@active-silver.co.uk for return details or to arrange collection.

12.    Price and payment

12.1    Where to find the price for the product. The price of the product (which includes VAT) will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the product advised to you is correct. However please see clause 12.3 for what happens if we discover an error in the price of the product you order.

12.2    We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.

12.3    What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product's correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product's correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order.

12.4    When you must pay and how you must pay. We accept payment by PayPal, Shopify Pay and Apple Pay, and with Visa, Mastercard, American Express and Maestro. When you must pay depends on what product you are buying and you must pay for the products before we dispatch them.

13.    Our responsibility for loss or damage suffered by you

13.1    We are not responsible to you for loss and damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable.

13.2    We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products as summarised at clause. [and for defective products under the Consumer Protection Act 1987].

13.3    We are not liable for business losses where products are ordered via our website. We only supply the products for domestic and private use via our website. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.  If you wish to purchase products for business use, we have a different agreement for this, so please contact us on 07914 694549 or at info@active-silver.co.uk

14.    How we may use your personal information

How we may use your personal information.  We will only use your personal information as set out in our https://activesilveruk.com/pages/privacy-policy.

15.    Other important terms

15.1    Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.

15.2    If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

15.3    Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

15.4    Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.

TERMS OF SERVICE – USING OUR WEBSITES

PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE USING THIS SITE

what's in these terms?

These terms tell you the rules for using our websites https://active-silver.co.uk  and https://activesilveruk.com (our site).

who we are and how to contact us

https://active-silver.co.uk and https://activesilveruk.com are sites operated by Silver Health Limited (trading as Active Silver) ("We"). We are registered in England and Wales under company number 09756623 and have our registered office at Carrington Cottage, Wokingham Road, Hurst, Berkshire, RG10 0RU.

We are a limited company. To contact us, please email info@active-silver.co.uk or telephone our customer service line on 07914 694549.

by using our site you accept these terms

By using our site, you confirm that you accept these terms of use and that you agree to comply with them.

If you do not agree to these terms, you must not use our site.

We recommend that you print a copy of these terms for future reference.
other terms that may apply to you

These terms of use refer to the following additional terms, which also apply to your use of our site:

〈    Our Privacy Policy https://activesilveruk.com/pages/privacy-policy.  See further under clause information below.
〈     Our Cookie Policy is set out within our Privacy Policy https://activesilveruk.com/pages/privacy-policy, which sets out information about the cookies on our site.
〈    If you purchase goods from our website, our Terms and Conditions as above, will apply to the sales.

changes to these terms

We amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time. These terms were most recently updated on 18 March 2019.

changes to our site

We may update and change our site from time to time to reflect changes to our products, our users' needs and our business priorities.

accessing our site

Our sites are made available free of charge.

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

account details and password

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.
We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.
If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at info@active-silver.co.uk.

using material on our site

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it.  Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.

You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

no reliance on information

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.

we are not responsible for websites we link to

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

We have no control over the contents of those sites or resources.
user-generated content is not approved by us
This website may include information uploaded by other users of the site, for example, customer reviews. This information has not been verified or approved by us. The views expressed by other users on our site do not represent our views or values.

If you wish to complain about information uploaded by other users please contact us at info@active-silver.co.uk

our responsibility for loss or damage suffered by you

Whether you are a consumer or a business user:
〈    We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

〈    Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any products to you, which will be set out in our Website Terms and Conditions above.

If you are a consumer user:
〈    Please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

〈    If defective digital content that we have supplied, damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill, we will either repair the damage or pay you compensation. However, we will not be liable for damage that you could have avoided by following our advice to apply an update offered to you free of charge.

If you are a business user:
〈    We exclude all implied conditions, warranties, representations or other terms that may apply to our site or any content on it.

〈    We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
•    use of, or inability to use, our site; or
•    use of or reliance on any content displayed on our site.
〈    In particular, we will not be liable for:
•    loss of profits, sales, business, or revenue;
•    business interruption;
•    loss of anticipated savings;
•    loss of business opportunity, goodwill or reputation; or
•    any indirect or consequential loss or damage.

personal information

We will only use your personal information as set out in our https://activesilveruk.com/pages/privacy-policy.

uploading content to our site

Whenever you make use of a feature that allows you to upload content to our site, or to make contact with other users of our site, you must comply with the content standards set out in our Acceptable Use Policy https://activesilveruk.com/pages/acceptable-use-policy.

You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. This means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.

Any content you upload to our site will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but you are required to grant us and other users of our site a limited licence to use, store and copy that content and to distribute and make it available to third parties. The rights you license to us are described in Rights you are giving us to use material you upload section below.

We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.
We have the right to remove any posting you make on our site if, in our opinion, your post does not comply with our content standards. You are solely responsible for securing and backing up your content.

we are not responsible for viruses and you must not introduce them
We do not guarantee that our site will be secure or free from bugs or viruses.
You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.

By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

linking to our site

You may link to our site provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our site in any website that is not owned by you.
Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.

We reserve the right to withdraw linking permission without notice.

The website in which you are linking must comply in all respects with our content standards. If you wish to link to or make any use of content on our site other than that set out above, please contact info@active-silver.co.uk.

applicable law

If you are a consumer, please note that these terms of use, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.
If you are a business, these terms of use, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

trade marks



Active Silver is a registered trade mark of Silver Health Limited.